Privacy
Privacy
This policy explains the information that may be handled when you use the website or call about a concrete-cutting enquiry.
Effective 9 September 2026.
Information that may be collected
The website may receive routine technical information such as browser type, device, pages viewed, approximate location derived from network information, referral source and interaction events through hosting, security or analytics services.
During a phone call, you choose what to provide. This may include your name, contact details, suburb or address, job description, timing, dimensions, access details and other information needed to understand the enquiry.
How information may be used
Information may be used to operate and secure the website, understand service demand, respond to support matters, assess whether an enquiry fits the service and facilitate an introduction to an independent provider where appropriate.
Operational measurement should distinguish website interactions, connected calls, qualified customer enquiries, provider-interest calls and support calls.
Information shared with a provider
Where you understand and proceed with a provider introduction, relevant enquiry details may be shared with an independent provider so it can assess availability and continue the discussion.
The provider handles information under its own privacy obligations and practices. Do not share unnecessary sensitive information during an initial enquiry.
Service providers, storage and security
Hosting, analytics, call-routing, security and administrative suppliers may process information on behalf of the website operator. Information may be stored in Australia or other locations used by those suppliers, subject to their services and applicable law.
Reasonable safeguards are used, but no transmission or storage system can be guaranteed completely secure. Access should be limited to people who need the information for the stated purpose.
Retention, access and choices
Information should be retained only for legitimate operational, legal, security and record-keeping needs and then deleted or de-identified where appropriate.
You may call with a privacy question or request concerning information reasonably identifiable to you. Identity may need to be verified before access or correction is provided.
Changes to this policy
This policy may be updated when the website's practices, suppliers or legal requirements change. The current version and its effective date should be displayed on this page.
Support
Privacy question?
Call and state at the start that the call is a support matter so it can be handled separately from a new customer enquiry.